The Arundel Surgery

The Arundel Surgery 2024-05-02 Person 5 5 0

Everything went very smoothly. Evi's was very clear and precise in her diagnosis and plan going forward and I am totally persuaded to follow her plan. The telephone follow up from the Surgery was prompt and the 3 appointments are in the diary. Thank you very much

It went very well.

The Arundel Surgery 2024-05-02 Person 5 5 0

I am grateful always for your care. Ginger Gimour

Just continue

The Arundel Surgery 2024-05-02 Person 3 5 0

Without doubt, when I got to see a doctor I did feel really listened to and communicated with. It's not that the receptionists are discourteous and it may be that I am of a different era.I also understand the need for calls to be triaged. However when I am unwell, getting what feels like the third degree from someone who is not my doctor will, I think, always feel intrusive. On this occasion I felt like I was not wanted nor entitled to speak to the appropriate person. Having fallen head to toe down our staircase and blue lighted to St Richards several weeks earlier I don't think it unreasonable to be able to quickly get a face to face appointment

Having got the person's name, could their notes be quickly pulled up to assess the likely urgency? Then could the receptionist listen carefully, so that someone isn't left they don't matter? If it helps I would suggest a book and courses called Time To Think by Nancy Kline who is a world leading authority on the subject of listening. As s he and I work together sometimes I have several copies of the book of this name and would happily donate a couple of copies to the practice. I do hope this is helpful.

The Arundel Surgery 2024-05-02 Person 5 5 0

I have already replied to this request. In case you didn't receive it, as usual, I received excellent treatment at Arundel Surgery - now called Arundel Health Centre. Sandra Saer

Nothing.

The Arundel Surgery 2024-05-02 Person 4 5 0

I wanted to get a cholesterol test and rang up in early February. I tried various pharmacies in order to avoid taking up valuable GP time. No tests available. It didn't seem straightforward at the surgery either. I had to see a nurse first, which was some weeks ahead, it wasn't urgent but necessary. Unable to have the test during this appointment, I have had to make another appointment in a week or so. I was also told that I had just missed the Well Woman Check Ups as I was over 74 - by some 3 years and it seems weird that I'm now excluded from these when surely more check ups are needed as we age, rather than being cut off. It's not a complaint, it's just that I'm asked to relay my experience! 2 months to wait for a blood test to see if my cholesterol is under control seems a long time. I suppose it used to be routine to go and see the doctor and have everything done there and then, examinations and advice.

It's not the fault of the surgery, just the overstretched system.